{"xsrfToken":"6cc979a56691dfe65dec944533d12222494b61df_lout","branding":{"id":"2","key":"its","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab683a29-a8dd-439d-a6ec-800fa61c3e24/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTNiNzQ4Zi0xNGFkLTQ5MTUtYWVlNy1kNzc3NDBmNzZhN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiNjgzYTI5LWE4ZGQtNDM5ZC1hNmVjLTgwMGZhNjFjM2UyNCI6WyJyZWFkIl19LCJleHAiOjE3Mzc0NTI2MDAsIm5iZiI6MTczNzQ1MjAwMH0.lNJg-mBFsQhmZyVRkQMw61jPeHAu-C3fvSXYsMwNBRA&client=ba3b748f-14ad-4915-aee7-d77740f76a7f&mode=fit","logoId":"ab683a29-a8dd-439d-a6ec-800fa61c3e24","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AVCGA Help Center","sharedPortalName":"AVGA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the AVCGA Help Center","sharedPortalName":"AVGA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#170780","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4d4fb4df-f0d8-49e9-8f36-6ec7b22b7a7c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTNiNzQ4Zi0xNGFkLTQ5MTUtYWVlNy1kNzc3NDBmNzZhN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkNGZiNGRmLWYwZDgtNDllOS04ZjM2LTZlYzdiMjJiN2E3YyI6WyJyZWFkIl19LCJleHAiOjE3Mzc0NTI2MDAsIm5iZiI6MTczNzQ1MjAwMH0.HGXbdxjTB3X-BTTt4VKu2u2T76SZgm96L8XDksEXKLs&client=ba3b748f-14ad-4915-aee7-d77740f76a7f&height=300&mode=fit","bannerMediaApiFileId":"4d4fb4df-f0d8-49e9-8f36-6ec7b22b7a7c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"its","projectId":10000,"serviceDeskId":2,"name":"IT Support","description":"<p>General IT Support including Gmail, User Accounts, Password/Access issues, software licenses and Apps.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10035","name":"2 Factor Authentication reset (2FA)","descriptionHtml":"<p>This is a self service form is resetting your 2 Factor Authentication. <br> You will need to supply some basic information</p>","callToAction":"2 Factor Authentication reset (2FA)","introHtml":"<p>Use this form to reset your 2FA yourself.</p>","icon":10311,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[8,2],"key":""},{"id":"10002","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Request general assistance from the IT Team if your issue is not related to any of the other options.</p>","icon":10320,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[2],"key":""},{"id":"10007","name":"Software License or Purchase","descriptionHtml":"","callToAction":"Software License or Purchase","introHtml":"<p>Request a charity license or software access.</p>","icon":10311,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[2],"key":""},{"id":"10034","name":"TripWatch","descriptionHtml":"","callToAction":"TripWatch","introHtml":"<p>Support and Assistance for the TripWatch platform.</p>","icon":10572,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10572","groups":[2],"key":""},{"id":"10005","name":"User Account & Email Issues","descriptionHtml":"<p>Please provide information below to help resolve your issue.</p>","callToAction":"User Account & Email Issues","introHtml":"<p>Get support regarding your Coast Guard user account, email access or password related issues including 2 Factor Authentication.</p>","icon":10323,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[8,2],"key":""},{"id":"10028","name":"Website Change or Question","descriptionHtml":"","callToAction":"Website Change or Question","introHtml":"<p>Request a change to information on the Coast Guard website or ask a website related question.</p>","icon":10321,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10008","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Something not working as expected, or unable to access a Coast Guard system - report a problem.</p>","icon":10304,"iconUrl":"https://avcga.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"User Accounts & Emails"},{"id":2,"name":"General"}],"orderMapping":{"2":[10035,10005,10002,10007,10028,10034],"8":[10035,10005]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTNiNzQ4Zi0xNGFkLTQ5MTUtYWVlNy1kNzc3NDBmNzZhN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0NTMyMDAsIm5iZiI6MTczNzQ1MjAwMH0.DBhU-S1SSKAXvzmO0TVzQU1V3PgRGhxEFeM5mzLUZpw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ba3b748f-14ad-4915-aee7-d77740f76a7f","tokenDurationInMins":20}},"sharedPortal":{"name":"AVGA Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}